Frequently Asked Questions

Ordering

What payment methods do you accept?

Can I check out without creating an account?

Where can I see my order after checkout?

Where do you currently ship?

How long does shipping take?

When do I get tracking?

What orders are eligible for returns?

How do I start a return as a guest?

How do I check the status of an existing return?

Why should I create an account if guest checkout works?

How do rewards work?

What if I used a different email at checkout?

Still need help?